Delivery Window
The request should be submitted within 30 days of delivery. Requests outside this window may be declined unless a specific support exception applies.
Screenova Policy Guide
Return Eligibility
Screenova reviews every return request with care because projection products are precision-based items. Eligibility depends on delivery timing, product condition, included components, packaging quality, and whether the item can be safely inspected, verified, and returned to inventory standards.
30-Day Review
Eligible requests should be submitted within 30 days of delivery.
Complete Return
All accessories, cables, remotes, manuals, and packaging are reviewed.
Careful Inspection
Every item is checked for condition before refund or exchange approval.
Eligibility Framework
Review Criteria
Return eligibility is not based on one detail alone. Screenova reviews the complete situation: when the order was delivered, why the return is requested, whether the product has been used responsibly, whether all original parts are included, and whether the item can be inspected without missing information.
Important Standard
Please do not ship any item back before receiving return authorization from Screenova support.
Product Condition
Items must be clean, safely handled, and free from avoidable damage such as impact marks, liquid exposure, lens scratches, screen tears, or improper use.
Included Components
Returns should include original remotes, power adapters, cables, manuals, mounting pieces, screen hardware, carrying cases, and any included accessories.
Return Approval
Every return needs authorization first so our team can confirm the correct order, product, return reason, shipping instructions, and inspection path.
Product Standards
Category Review
Different projection products require different inspection priorities. A portable projector may be checked for power function and accessory completeness, while a projection screen may be reviewed for surface condition, creasing, tension, stains, tears, or repacking pressure.
4K Projectors
Reviewed for lens condition, image output, power function, ports, remote, adapters, and complete protective packaging.
Laser Projectors
Checked for careful handling, clean exterior condition, optical safety, included cables, and signs of unauthorized repair.
Short Throw Projectors
Reviewed for placement-related damage, lens surface, alignment components, power accessories, and original inserts.
Portable Projectors
Checked for battery or power behavior, included case or stand, connection ports, remote, cables, and travel-related wear.
Projection Screens
Reviewed for folds, tears, stains, surface marks, missing hardware, frame condition, and repacking damage.
Accessories
Checked for missing parts, compatibility details, mounting hardware, cable condition, adapters, and original packaging.
Approval Direction
Eligible Or Declined
The lists below explain the most common eligibility outcomes. They help you prepare your request before contacting support and reduce delays during review.
Usually Eligible
- Return requests submitted within 30 days of confirmed delivery.
- Products returned in clean condition with no avoidable damage.
- Items that include original cables, remotes, adapters, manuals, inserts, and accessories.
- Projection screens with no tears, stains, pressure marks, or surface damage.
- Projector accessories returned with complete hardware and identifiable packaging.
- Orders with clear request details, order number, product name, and support approval.
May Be Declined
- Requests submitted after the 30-day review window has passed.
- Products returned without prior authorization from Screenova support.
- Projectors with scratched lenses, liquid exposure, impact damage, or unauthorized repairs.
- Items missing essential accessories, serial labels, remotes, power adapters, or included parts.
- Projection screens with creases, tears, stains, stretched surfaces, or repacking damage.
- Packages that cannot be matched to the correct order because required information is missing.
Use the original protective packaging whenever possible to reduce transit damage.
Photos help clarify damaged, incorrect, incomplete, or condition-sensitive requests.
Tracking helps confirm return movement and delivery to the inspection location.
Refund or exchange approval is confirmed after inspection has been completed.
Before You Return
Request Path
Use this process before sending back a projector, screen, or accessory. A complete request helps Screenova provide accurate instructions and protects your return from unnecessary delays.
1
Confirm The Window
Check that your request is within 30 days of delivery. Keep your delivery confirmation available in case our team needs to verify timing.
2
Gather The Details
Prepare your order number, product name, purchase email, delivery address, return reason, and photos if the item is damaged, incorrect, or incomplete.
3
Wait For Approval
Contact Screenova and wait for return authorization. Our support team will provide the correct return instructions after the request has been reviewed.
4
Pack Carefully
Secure the product with protective materials. Projector lenses, screen surfaces, and electronic accessories must be protected from pressure, dust, moisture, and impact.
5
Inspection Outcome
Once the return arrives, Screenova checks product condition and completeness. Approved refunds or exchanges are processed after inspection is complete.
Eligibility Questions
Policy FAQ
All FAQ panels are closed by default to keep the page clean and easy to scan. Open only the question that matches your situation.
What makes a return eligible?
An eligible return is generally requested within 30 days of delivery, approved by Screenova support, returned in acceptable condition, and includes all required accessories, packaging, and order information.
Can I return a projector after testing it?
Light testing may still be reviewed if the product remains clean, complete, and free from damage. Heavy use, missing accessories, lens damage, or improper handling may affect eligibility.
Are projection screens eligible for return?
Projection screens may be eligible if they are returned within the review window and show no tears, stains, creases, pressure marks, missing hardware, or repacking damage.
Do I need the original packaging?
Original packaging is strongly recommended because it protects the item in transit and helps our team verify product completeness. Missing packaging may affect the inspection result.
What happens if accessories are missing?
Missing remotes, cables, adapters, manuals, mounts, or included accessories may delay the review, reduce eligibility, or result in the return being declined.
Can I return an item without approval?
No. Returns should be approved before shipment. Unapproved returns may be delayed, refused, or returned to sender because they may not be connected to the correct order.
What if my product arrived damaged?
Contact Screenova promptly with your order number and clear photos of the product, packaging, shipping label, and visible damage. Our team will review the issue and provide the next step.
When is the final decision made?
The final decision is made after the returned item is received and inspected. Approval depends on timing, condition, completeness, and whether the return matches the authorized request.
Need A Review
Contact Support
For eligibility help, include your order number, product name, delivery date, return reason, and photos when relevant. Screenova support is available 24/7 to guide the next step.