Screenova Support Policy

Returns & Exchanges

A clear, premium support experience for projectors, projection screens, and essential accessories. Review the return window, eligibility standards, exchange options, and the steps required before sending any item back to Screenova.

View Return Steps Review Eligibility
30-Day Window Eligible requests may be submitted within 30 days after delivery.
Complete Items Return products with all original accessories, packaging, and manuals.
Fast Review Most requests are reviewed within 1 to 2 business days.
24/7 Support Our team is available around the clock for order assistance.
Modern projector displaying a large home theater image
Start with approval Please request return authorization before shipping any projector, screen, or accessory back.
Policy Overview

Designed for clarity

Screenova reviews every return and exchange with attention to product condition, included components, order records, and the reason for the request. This keeps the process organized for home theater systems, portable projection setups, screens, and installation accessories.

01

Eligible products may be returned within 30 days

The return window begins on the delivery date shown by the carrier. Items must be clean, complete, undamaged, and returned in a condition suitable for inspection. Projectors should include remotes, power cables, lens covers, manuals, mounts, adapters, and any included case or accessory kit.

  • Order number and delivery confirmation may be required.
  • Original packaging helps protect optical components in transit.
  • Approved returns must follow the instructions provided by Screenova.
02

Exchanges are based on availability

Exchange requests may be used for model changes, screen size adjustments, accessory compatibility, or replacement of eligible items. If a preferred item is unavailable, a refund or alternative solution may be offered.

03

Damaged orders need quick reporting

If an item arrives damaged, defective, incomplete, or incorrect, report the issue promptly with clear photos of the product, packaging, shipping label, and any visible damage.

04

Inspection protects every order

Returned products are inspected after arrival. Refunds, replacements, or exchanges are completed only after the item is received and confirmed to match the approved request.

05

Unauthorized returns may be delayed

Items sent without approval, missing order details, missing components, or shipped to an incorrect address may require additional review and can delay resolution.

Return Flow

How returns work

Follow these steps before shipping anything back. The process is built to protect delicate projection equipment, reduce delays, and make sure your request is matched to the correct order.

1

Check your delivery date and item condition

Confirm that your request is within the 30-day window and that the product is complete, clean, and not damaged by misuse, installation error, or unauthorized modification.

Best for unopened items, lightly inspected projectors, unused screens, and compatible accessories in original condition.

2

Prepare your order details

Have your order number, delivery name, item name, reason for return, and supporting photos ready. For technical issues, include a short description of the setup and the device connections used.

Photos help us review projector lenses, screen fabric, ports, cables, packaging, and carrier damage faster.

3

Wait for return authorization

Screenova will review the request and provide instructions if the item is eligible. Please do not ship your product back before receiving approval and return directions.

Authorization helps ensure the package reaches the correct review location and is processed under the right order record.

4

Pack securely and include all components

Use protective packaging and include every original component. Projectors should be protected against lens pressure, internal movement, moisture, and impact during transit.

Incomplete returns may result in delayed processing, reduced refund value, or a request for missing parts.

Premium projector placed on a wooden table in a home cinema room
Eligibility Standards

What qualifies

Screenova accepts eligible returns and exchanges when products are sent back in a complete, protected, and reviewable condition. Because projection equipment includes optical, electronic, and installation-sensitive components, missing accessories or visible damage can affect approval.

✓
Original condition The item should be unused or gently inspected, free from scratches, dents, stains, smoke odor, moisture exposure, or installation damage.
✓
Complete package Include remotes, cables, adapters, manuals, stands, mounting pieces, cases, screen hardware, and any included accessories.
✓
Verified order The item must match the original Screenova order record and should not have missing serial labels or altered identifying marks.
✓
Approved request Return authorization is required before shipping. Packages sent without approval may not be processed immediately.
Product Guidance

Category notes

Different projection products require different handling. Use the guidance below to prepare a clean, complete request for the type of product you purchased.

4K Projectors

Protect the lens, ports, remote, power cable, and any included streaming or connection accessories before shipment.

Laser Projectors

Do not open the housing or modify the optical system. Include all original protective inserts when returning.

Short Throw Projectors

Check that stands, alignment tools, cables, and manuals are included for accurate inspection and exchange review.

Portable Projectors

Return carry cases, charging cables, adapters, remotes, lens covers, and any bundled accessories together.

Camping Projectors

Products should be clean, dry, and free from outdoor residue, moisture exposure, sand, smoke, or impact damage.

Projection Screens

Screen fabric must be clean, uncreased, uncut, unstained, and returned with frame, stand, or mounting hardware.

Projector Accessories

Accessories must be complete, compatible with the request, and returned with included cables, clips, adapters, or cases.

Refunds And Timing

Resolution details

Refunds and exchanges are completed after the returned item arrives and passes inspection. Timing may vary by carrier transit, inspection volume, payment provider, and bank processing speed.

Scenario What Screenova Reviews Expected Resolution
Standard Return Delivery date, product condition, original components, packaging protection, and order match. Refund to the original payment method after inspection approval.
Exchange Request Item condition, requested replacement, inventory availability, price difference, and compatibility needs. Replacement shipment, store resolution, or refund option depending on availability.
Incorrect Item Order record, packing details, product label, photos, and what was received. Correct replacement or refund after verification.
Damaged Delivery Carrier label, exterior packaging, inner packaging, product damage, and delivery timeline. Replacement, repair path, return approval, or refund based on review.
Missing Components Included accessories, manuals, cables, remote, mounting parts, and product bundle details. Component support, exchange review, or adjusted resolution depending on the case.
Condition Standards

Before shipping

Projection products are sensitive to dust, impact, lens pressure, moisture, and missing accessories. Review these standards carefully before packing your return.

Not eligible

Items damaged by misuse, incorrect installation, liquid exposure, unauthorized repair, missing serial labels, heavy wear, missing major components, or return attempts outside the approved window may be declined.

Pack with care

Use the original packaging when possible. Keep lens areas protected, avoid loose movement inside the box, and do not place accessories directly against the projector lens or screen surface.

Keep records

Keep your carrier receipt and tracking number until the return is completed. Tracking helps confirm delivery to the review location and supports faster resolution.

Questions

Return FAQ

These answers cover the most common return and exchange situations for Screenova projectors, screens, and accessories. All FAQ panels are closed by default for a cleaner reading experience.

Can I return a projector after testing it at home?

Eligible projectors may be reviewed within the 30-day window if they are clean, undamaged, complete, and returned with all original accessories and packaging. Heavy use, missing parts, lens damage, or installation damage may affect eligibility.

Do I need approval before sending a return?

Yes. Please wait for return authorization and instructions before shipping. Unauthorized returns may be delayed because the package may not be linked correctly to your order record.

Can I exchange my projector for a different model?

Exchanges may be available depending on inventory, product condition, and price difference. Screenova will review the request and explain the available options before finalizing the exchange.

What should I do if my order arrives damaged?

Keep the product and packaging, then prepare clear photos of the item, box, shipping label, and damaged area. Reporting the issue quickly helps us review the carrier and product condition more accurately.

When will my refund appear?

Refunds are issued after the returned item is received and passes inspection. After Screenova releases the refund, the final posting time depends on your payment provider or bank.

Can projection screens be returned?

Eligible screens may be reviewed if they are clean, uncut, unstained, uncreased, and returned with all included frames, stands, mounting parts, hardware, bags, and instructions.

What happens if accessories are missing?

Missing remotes, cables, adapters, cases, mounts, manuals, or screen hardware may delay the return or affect the final resolution. Please check the package carefully before shipping.

Can final sale or heavily used items be returned?

Final sale items, heavily used items, modified products, damaged products, and items outside the return window may not qualify for return or exchange.

Ready To Begin

Start your request

Include your order number, delivery name, item name, reason for return or exchange, and photos if the product arrived damaged, incorrect, incomplete, or defective. Our support team will review your case and provide the next steps.

Contact Support